30 DAYS. THE CONDITIONS ARE SHORT.

Thirty days from the delivery date to tell us you want to return something. Once you have told us, you have a further fourteen days to get it in the post.

The piece must come back unworn and resaleable:

• In its original box with any documentation.
• Protective film still on the watch case back.
• No sizing marks — if a jeweller has removed bracelet links, keep them and send them back too.
• No scratches on the crystal, case or clasp.

A piece that has clearly been worn is not returnable. We inspect on arrival and we will send you photographs if we reject a return, rather than simply refusing it.

We do if the item arrived faulty, damaged, or is not what the page described. We send a prepaid label.

You do if you simply changed your mind. Use a tracked service — an untracked return that never arrives cannot be refunded.

Issued to the original payment method within five business days of the return passing inspection. Your bank may take a few days more to show it. Original outbound shipping is refunded when the return is our fault, and not when it is a change of mind.

We do not process direct exchanges — a wrong size comes back as a return and you place a new order. It is faster than holding stock while a parcel crosses a border.

Pending legal review
Consumer withdrawal rights differ by jurisdiction, and several — the EU 14-day right of withdrawal, UK Consumer Contracts Regulations, and equivalents in Chile, Brazil and Australia — sit alongside this policy and cannot be reduced by it. A qualified lawyer must review and complete this section for every market you sell into before you begin trading. Do not publish invented statutory language.